Manx Care is reassuring patients after concerns online about their continence service.
On Facebook, the health service says no change is being made to the product itself or the amount that patients will receive.
It says the only change it's making is that it is asking patients to activate their order by phone the week before they'll need to collect it.
It says this change will allow the team to more effectively confirm individuals' needs and better manage stock.
Minimum wage rise "national crisis", says business body
Manxnet email scam almost cost house and savings
DOI lists locations to pick up sandbags in face of tomorrow's weather
Prison drone info could compromise security, says department
UK debate hears worries over health staff and IOM assisted dying laws
Police need Japanese-speaking help
All Tuesday sailings called off, says Steam Packet
Minimum wage rise is national crisis, says chamber