Consultation launched on health care complaints

The Manx public is being asked to feedback on plans to review the complaints process for health and social care services.

It would involve a major overhaul of the system promising more transparency, accountability and assurance. 

The Manx government said the changes would mean that "complaints are welcomed in a positive way, investigated fairly and given fair and accountable responses".

The consultation also sets out plans to have straight-forward complaints dealt with within 20 days and "to establish a culture of learning" to prevent the same mistake happening twice.

You can give your feedback on the proposals here.

If you made a complaint about health or social care services in the Island, how would it be handled?

When something goes wrong, how are things put right?

We are all patients or service users at some time in our lives – so these questions matter!

— Isle of Man Government (@IOMGovernment) September 7, 2021