MT announces support for customers during lockdown

Manx Telecom is reassuring customers it's put measures in place to make sure people stay connected during lockdown.

The company says temporary measures brought in during the first lockdown in Spring 2020 have been maintained over the year to help residents during a challenging period.

MT's 'Low User Choice' tariff remains available, which is a low-cost voice only service that is easy to understand and is designed to help the most vulnerable customers and many elderly people on low incomes or Government benefits.

Meanwhile, it's releasing capped broadband services for no additional charge to support Essential or Fast broadband customers - including the elderly and vulnerable - so they can keep in touch with family and friends online.

If someone uses all of their data they just need to check the link on the 100% capped redirect portal page message to release their connection, free of charge.

Elsewhere, the organisation's store on Strand Street is now closed, however it's available for online orders at shop.manxtelecom.com and customer service and home network staff will be able to provide remote support to homes and businesses seven days a week on 624 624.

Manx Telecom CEO, Gary Lamb, says: "Once again it is time for us all to work together to help support our community in any way we can.

"I’d like to thank my colleagues for their swift response to this second lockdown and their commitment to supporting all our customers and clients, especially those who are particularly vulnerable.

"We recognise access to the telecoms system is more important than ever when we cannot meet and work in our usual ways and would urge any customers facing difficulties to get in touch – our staff are ready and waiting to help wherever we are able to."