The Office of Fair Trading has asked Isle of Man Energy for a statement after the company shut its reception to the public.
The company says customers won't be able to pay bills in person at its headquarters at Murdoch House in Douglas from today.
You can pay by card over the phone or online, while cash payments can be made at Post Offices.
OFT chairman John Wannenburgh MHK says the move was discussed in a meeting last week when the announcement was made.
Repairs on Peel Power Station to get underway
Manx Utilities says it's hoping to start fitting replacement flues to Peel Power Station next week.
Manx Care doctor survey to be discussed by Tynwald
How will the Government respond to a damning survey by the British Medical Association?
Weather warning for snow tonight
A yellow weather warning about more freezing weather will come into force later.
MHK queries safety at primary school in Ballabeg
An MHK will raise the issue of safety outside a primary school in the south of the Island next week.
Gales put two ferry sailings at risk tonight
Two Steam Packet Company sailings overnight could be facing disruption.
Should the Island throw a birthday party for Barry Gibb?
As tourism business owner has suggested the Isle of Man hold a huge event to mark Sir Barry Gibb's 80th birthday this year.
Warning issued over icy roads
Ice and frost is causing havoc on the Island's roads this morning.
High ground could see 4 inches of snow on Saturday night
The Island's Met Office has issued another weather warning for snow and sleet over the weekend.
