New guidance on responding to e-mails and letters has been published.
Officials say it sets out the standards and principles for doing so and these are followed across the government.
They add how quickly responses can be depend on how complex any query is and can range between 10 to 20 working days.
The new guidance can be found on the Office of Human Resources website.
AG's chambers wrongly blocked FOI response, says info commissioner
The Information Commissioner says the Attorney General's Chambers must reconsider its response to a Freedom of Information request after wrongly applying a blanket ban on the answer.
Navy ship off Island's coast
A navy patrol ship has been maneuvering around the south of the Island today.
'Harrods of the West' to reopen in April
The Western Civic Amenity site says it's planning to reopen reuse bays later this year.
Mountain Road closed on 68 days last year
The Department of Infrastructure says the Mountain Road was closed almost every five days on average last year.
Terry’s Tato’s owner named 2026 Customer Service Champion
Douglas City Centre has celebrated its 2026 Customer Service Champion Awards, with over 5,500 public votes cast.
Treasury rules out universal basic income
If you were holding your breath about universal basic income in next week's budget, you can let it out.
'Incredible' M&S team marks 150 years of collective service
Five members of staff at Marks and Spencer have been celebrating - after achieving a combined 150 years' service with the company!
Coastguards complete two rescues in a day
Douglas Coastguard had a busy day yesterday, after responding to two urgent incidents.
