Manx Utilities says customers should get in touch with problems topping up their smart meters.
On Facebook yesterday, the electricity supplier said some people using its payment app weren't seeing credit added to their accounts.
The organization says its out of hours non-disconnect policy applies and customers won't face being cut off.
It's asking anyone affected to call its offices on Tuesday.
Islanders reminded to keep challenging domestic abuse beyond October
Peel fireworks kicks off the Island’s bonfire season this Friday
Yellow weather warning for coastal overtopping remains in force today
Nominations open for 10 local authority by-elections
MHK wants answers on support for home-schooled children
Weather warning for tonight and tomorrow
Mountain Railway damaged by gales
Ten local authorities looking for members in December elections