Which? says the Steam Packet Company is the worst-rated domestic ferry service of 2024.
A survey on its website revealed it scored the operator's satisfaction levels at 56 per cent.
Red Funnel, which serves the Isle of Wight, came second-worst at 65 per cent.
The article said people complained about poor facilities, too many cancellations and sky-rocketing prices.
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Four ferries now listed as cancelled today
One weekend sailing cancelled, others at risk because of weather