New guidance on responding to e-mails and letters has been published.
Officials say it sets out the standards and principles for doing so and these are followed across the government.
They add how quickly responses can be depend on how complex any query is and can range between 10 to 20 working days.
The new guidance can be found on the Office of Human Resources website.
Are you missing your Lamborghini?
If you've lost your leccy Lambo, it's been found in Peel.
Northern lights show again tonight?
The Island could be in for another spectacular light show tonight, with a huge solar flare heading towards earth.
Free online seminar explores Celtic coastlines
An online seminar is taking place tomorrow featuring the history behind the Manx seaside.
Cruise ship arriving in Peel tomorrow
A cruise ship is due arrive off the west of the Island tomorrow.
Season 3 of 'Heartstopper' coming this autumn
A Manx actor will return to our small screens this autumn for season 3 of a hit Netflix show.
Assisted dying campaigners gathering outside gov buildings from 10am
Supporters of assisted dying will gather outside the House of Keys this morning.
Drink driver who mounted pavement was four times over the limit
A driver who sparked a number of 999 calls from other motorists was nearly four times over the drink drive limit.
First basking shark of 2024 spotted in the South
The first basking shark of the year has been spotted in the south of the Island.
